AI Trust & Security
Built to Be Trusted. Scored to Prove It.
Every Sales Agent conversation is evaluated across 12 dimensions by an independent AI audit system. Here's what we found — and how we built safety in from the start.
91.2
avg — AI Audit Score
+79%
Improvement since first release
10.0
DNC Compliance (perfect)
7,000+
Conversations Audited
How We Score Every Conversation
An independent AI auditor evaluates 12 safety and quality dimensions — from compliance rules to message personalization.
DNC & Opt-Out
10.0
Never contacts DNC-registered leads
Contact Boundaries
10.0
Respects hours, channels, tags
Speed to Lead
9.4
Median first response under 5 seconds across channels
Message Personalization
8.8
References lead name, property, behavior
Intent Detection
9.2
Correctly identifies buying/selling signals
Appointment Booking
8.5
Creates appointments when lead confirms time
Scope Recognition
9.0
Routes out-of-scope questions to agent
Escalation & Handover
8.9
Escalates when human involvement needed
Self-Check Timing
8.7
Post-showing follow-up fires on schedule
Outcome Capture
8.6
Reads call logs and updates lead status
Follow-Up Sequencing
8.4
Varies message cadence appropriately
Overall Engagement
8.9
Lead engagement rate across all channels
Scoring Methodology: Scores are generated by an independent large language model that evaluates each conversation turn against a 12-dimension rubric. All personally identifiable information (names, phone numbers, addresses, emails) is anonymized before evaluation. No human bias. No cherry-picking. Every conversation in the dataset is included.
Quality That Keeps Getting Better.
8 rounds of independent evaluation over 16 months (Jan 2025 → May 2026). Every release scores higher than the last.
AI Quality Score — Improvement Over Time
First Release
50.9
Early deployment. Timing gaps, message repetition, inconsistent scope handling.
+79% improvement
Latest Release
91.2
Consistent compliance. Sharper personalization. Reliable outcome capture.
Score Distribution
How quality scores distribute across all evaluated conversations
95 – 100
12%
Exceptional
90 – 94
28%
Excellent
85 – 89
34%
Strong
80 – 84
18%
Good
Below 80
8%
Needs Review
Safety Is Not a Feature. It's the Architecture.
Every guardrail is built into the core decision engine — not added as an afterthought.
Zero-Tolerance DNC Enforcement
Before any outreach, Sales Agent checks for
AI:DNC, Y_DNC_REGISTRY_TRUE, AI:Wrong Number, and opt-out signals. If any tag is present, outreach is suppressed — no exceptions, no overrides.10.0 / 10.0 — Perfect compliance across all 7,000+ audited conversations
Human Handover State Machine
Sales Agent recognizes 6 escalation triggers: financial questions, legal concerns, heated tone, direct agent request, out-of-area leads, and schedule conflicts. On trigger: task created, agent notified, outreach paused.
8.9 avg — Escalation Accuracy
Ready to see this in your CRM?
Book a demo and we'll walk you through the audit scores on real conversations from your market.
